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Frequently Asked Questions

How long will it take for my order to arrive?

Please see our shipping page for further details of our shipping services and details on estimated delivery times.

If you have not received your order after the recommended waiting time please email us at info@locomocean.eu so we can trace your order.

Can I place a wholesale order online?

Our website is only set up to take orders from retail customers. To place a trade order please email info@locomocean.eu. Please also use this email if you need any information on wholesale prices and pack sizes. 

Can I return something now I’ve decided I don’t want it?

We hope you’re happy with your Locomocean purchase. If you decide its not quite right for you, we accept returns within 30 days of receiving your order.

When making a return please be aware that all items must be returned in a fully resaleable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resaleable. We will notify you of the approval or rejection of your refund.

For further details please see our Returns and Refunds page

How can I cancel or change my order?

If you wish to change or cancel your order, please get in touch with us as soon as possible from when the order was placed. Email us at info@locomocean.eu with your name and order reference number.

After 24 hours of the order being placed, we cannot make any amendments to your order and it will have been sent for delivery.

My product has a fault, can you help?

If you have purchased a product directly from Locomocean and it has a fault, then please let us know. Email – info@locomocean.eu and provide proof of purchase, details of the fault and images if possible, along with the batch number, (this can be found on the back). We will respond to any queries ASAP.

Please note if you purchased a Locomocean product from one of our stockists then please contact them directly.

My sign arrived broken, what now?

If your glass neon sign has been delivered and has broken during shipping then please get in contact with us via email – info@locomocean.eu within 48 hours of delivery.

Please provide order information and photos of the breakage and any damaged packaging if applicable. We will get back to you ASAP.

I have turned on my new neon light for the first time and it's not very bright / appears to be flickering. Is this normal?

Our neon lights are gas filled, they can sometimes appear to be dull and/or flickering upon first use. If this is the case, keep the light plugged in and allow it to warm through and the colours to burn into it. This can take up to 2-3 hours. If this does not solve the issue then please contact us with details and photos for a replacement or refund.

Part of my neon sign is not lighting up, can you fix it?

Occasionally the neon gas in the glass tubing can need a helping hand to start flowing to every part of the glass. This is especially the case in the cold weather as neon can be affected by temperature.

We recommend gently placing your hand on the affected area of glass and then turning the neon light on. Keep your hand there for 30 seconds to help warm up the neon. Remove your hand and then leave the light on for 2 – 3 hours.

Turn the light off and back on and hopefully this should of resolved the issue. If the problem persists then please contact us at info@locomocean.eu

Can your Neon Box Signs be mounted to the wall?

The majority of our neon box signs do not have the correct fixtures to safely mount and fasten the neon box to a wall and we only recommend they are table mounted. Wall fixings are not included. However it is possible to mount the sign to the wall but please be aware they are not built for this purpose.

I want to get a new design for my concrete base neon light but I’m not sure if its compatible with my base?

It is important you check the compatibility of your base with the replacement glass because the replacement glass fittings do not work on some of our older base designs. For more info please see the product page for replacement glass items for images or the correct fitting.

My daughter is called Jazz but you only supply one 'z' with the lightbox, can you send me another?
Unfortunately the contents of the letter packs are outlined both on the back of the light box and on our images provided online, if you need more letters you can find additional letter packs available to purchase in our 'Lightboxes and Letter Packs' drop down menu. We cannot send out singular letters.

FOR ANY OTHER QUERIES, QUESTIONS OR CONCERNS THEN PLEASE GET IN TOUCH WITH US AT - INFO@LOCOMOCEAN.EU